Privacy Policy

Effective Date: February 15, 2026

We value our relationship with you and take your privacy seriously. Really Good Remedies LLC (collectively, ‘we,’ ‘us,’ or ‘our’) operate this website. Really Good Remedies is located in California and offers wellness services and products for sale throughout the United States. We share your concern about privacy on the internet and in connection with your health and wellness information. This notice explains our online information practices and certain offline practices that relate to information collected through our website, online services, ecommerce store, and related digital properties (collectively, the “Website” or “Site”). This Privacy Policy is intended to identify how we may process, collect, store, disclose, share, and use your personal information that we collect from you. This Privacy Policy applies solely to the information that we collect through the Website and any related online forms, scheduling tools, telehealth services, ecommerce functions, and communication channels we link to this policy.

We may update this Privacy Policy at any time by posting the amended version on this Website, including the effective date of the updated version at the top of this page. We will announce any material changes to this Privacy Policy through an alert or similar notice on the Website. Your continued use of the Website, our online services, or our ecommerce store after any changes become effective means that you accept the updated Privacy Policy.

How We Use the Information Collected

We use information that is not personally identifiable to you in the aggregate (“Aggregate Data”) to improve the design and content of the Website and to enable us to personalize your online experience. We may use Aggregate Data to analyze Website usage and performance, to understand which pages, products, and features are most useful, and to create and refine services and products to better fit your needs. We may also use Aggregate Data and de‑identified information for research, quality improvement, and other lawful purposes where the data does not identify you.

We use personal information that you provide, or that we collect automatically or receive from third parties, to operate, maintain, and improve the Website, our services, and our ecommerce offerings; to respond to your requests, inquiries, and messages; to schedule and manage appointments, classes, workshops, or events; to provide services and related wellness offerings; to process and fulfill orders for products and services you purchase, including shipping, returns, and customer support; to send you administrative information such as confirmations, reminders, shipping notices, technical notices, and policy updates; to send you educational content, newsletters, and marketing communications about our services, programs, products, and events, in accordance with your preferences and applicable law; to personalize the content and information we send or show you and to customize your experience on the Website and in the store; to protect the security and integrity of the Website, our systems, our ecommerce platform, and our users; to detect, prevent, and respond to fraud, abuse, security risks, and technical issues; and to comply with legal obligations, enforce our terms and agreements, and protect our rights, privacy, safety, or property, and/or that of you or others.

We do not sell your personal information. With your consent where required, we may use your personal information to provide you marketing via telephone, email, SMS, or text. You can opt out of receiving promotional communications at any time as described in this Privacy Policy. The information we collect enables us to provide you with better service, deliver targeted and relevant content and product recommendations, provide service and order updates, and contact you to provide you with promotions, educational materials, and updates about our offerings.

What Information We Collect

Generally, we do not collect identifiable personal information about you unless you choose to provide that information to us or it is collected automatically through your use of the Website. The types of information we may collect include, but are not limited to, the following categories.

We may collect basic contact information such as your name, email address, telephone number, mailing and shipping address, and other identifiers when you complete forms on the Website, schedule an appointment, subscribe to our newsletter, create an account, request information, purchase products, or otherwise communicate with us. We may collect demographic information such as your city, state, or time zone.

We may collect health‑related information that you voluntarily submit in connection with services, such as health history, medical conditions, medications, supplements, allergies, family history, lifestyle habits, wellness goals, and other information relevant to your care. Depending on our practice structure and your relationship with us, some of this information may be considered “protected health information” under applicable law, including federal law and California’s Confidentiality of Medical Information Act. When information is subject to those laws, we will handle it in accordance with our separate Notice of Privacy Practices or other required notices, which we may provide to you at the time of care or enrollment. This Privacy Policy is intended to describe our general online privacy practices and does not supersede any legally required health privacy notices.

We may collect appointment and inquiry details, such as preferred appointment times, reasons for visits, questions you submit through contact forms, information you provide in intake questionnaires, telehealth check‑ins, or follow‑up communications, and information arising from your use of our telehealth and scheduling services through our practice management platform.

We operate an ecommerce store as such we may collect information related to your orders and transactions. This may include information about the products and services you purchase, your order history, quantities and preferences, discount codes or promotions used, and shipping and billing information associated with your purchases. We may use this information to process and fulfill your orders, manage returns and exchanges, provide customer support, and personalize your experience with our products and recommendations.

If you create or use an account or portal login on or through the Website or our integrated systems, such as a Jane App account or an ecommerce customer account, we may collect account information including your username and, in a protected manner, your password or similar credentials. We do not see your password in plain text.

The Website may automatically collect certain technical information from your browser or device each time you access or use the Website. This information may include your Internet Protocol (IP) address, browser type and version, device type and identifiers, operating system, language settings, referring website or application, pages you view, links you click, the date and time of your visits, the duration of your sessions, and the content of any cookies previously accepted from the Website. When you access the Website, we may assign your device one or more cookies or similar technologies to facilitate access to the Site, recognize you on subsequent visits, remember your cart and preferences in the ecommerce store, and personalize your experience.

We may use cookies, pixels, web beacons, and similar technologies to identify users and their preferences, to collect information about how you use the Website and the store, and to optimize the service for your benefit and for the improvement of the Website, our services, and our communications. This may include remembering items in your shopping cart, keeping you signed in, understanding which pages and products are popular, and measuring the effectiveness of emails and promotions. You can usually set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies or certain other tracking technologies, some features of the Website, including certain ecommerce and personalization features, may not function properly. Where required by law, we will obtain your consent before using certain cookies or similar technologies.

We may also receive information about you from third parties. We use Wix to host and manage our Website and related online forms, and we may receive information that you submit through Wix‑powered forms or features. We use Jane App for online scheduling, practice management, and telehealth, and we may receive information from Jane App relating to your appointments, communications, and account. We may use email service providers and messaging platforms to manage our communications and newsletters, and we may receive information such as your subscription status, interaction with messages, and preferences. We may use payment processors and ecommerce platforms to process orders, and we may receive limited information relating to your transactions, such as confirmation of payment, payment method type, and the last few digits of your card number, but we do not receive or store your full payment card number or security code on our systems. We may also use analytics providers, advertising partners, or social media platforms that provide us with aggregated or de‑identified information about how users interact with our Website, store, and content. The information we receive from third parties depends on the policies and settings of those services.

We do not collect full personal financial information, including complete credit card numbers, expiration dates, or similar sensitive payment card details, directly on our servers. Payments for products or services are processed through third‑party payment processors, which collect and process your payment information in accordance with their own privacy policies. We may receive limited payment‑related information sufficient to verify and complete transactions and to meet accounting, auditing, and legal obligations.

Information You Provide

The information you provide through the Website may be collected and stored to allow us to communicate with you, respond to your requests, provide services, process and ship orders, and improve your experience. We do not sell your information to third parties, including marketing services. We may request or require your name, email address, phone number, shipping address, and similar information when you subscribe to be notified of updates, programs, or special notices, when you schedule or manage appointments through our practice management tools, when you use telehealth features, or when you purchase products through our ecommerce store. If you do not wish for us to have certain categories of personal information, such as your email address, phone number, or name, please do not disclose that information to us; however, doing so may limit our ability to provide certain services and may prevent us from processing and delivering orders you place through the Website.

International Visitors

This Privacy Policy is intended primarily to cover collection of information from residents of the United States, and our practice and servers are located in the United States. If you are accessing the Website or our online services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located and where our databases are operated. The data protection and other laws of the United States and other countries may not be as comprehensive as those in your country. We seek to take reasonable steps to ensure that your privacy is protected in accordance with this Privacy Policy. By using the Website, you understand that your information may be transferred to our facilities and to those third parties with whom we share it as described in this Privacy Policy.

Third‑Party Websites, Platforms, and Services

Through the Website, you may be able to click on a link or use an embedded integration to access other websites or platforms that do not operate under this Privacy Policy, including third‑party patient portals, telehealth platforms, laboratory portals, payment processors, ecommerce gateways, shipping providers, social media sites, or other services. These third‑party websites and platforms may independently solicit and collect information, including personal, health‑related, and payment information, from you and, in some instances, provide us with information about your activities on those websites or within those services. We are not responsible for the privacy practices of third parties that we do not control. We strongly recommend that you consult the privacy policies and terms of use of all third‑party websites and services you visit, access, or use, typically available through a “privacy” or “privacy policy” link on the webpage or within the service.

Sharing of Information

In connection with our services and ecommerce operations, we may share your personal information with certain types of recipients. We share information with service providers that we engage to help us run our business and perform services on our behalf, including, but not limited to, website hosting and maintenance providers, practice management and telehealth providers such as HIPAA compliant ERP platform, email and SMS communication service providers, analytics and performance monitoring providers, customer relationship management and support tools, payment processors, ecommerce platform providers, and fulfillment and shipping partners who help deliver products to you. Hosting providers and related vendors may provide database and application storage for our business. These service providers are authorized to use your information only as necessary to provide services to us and are required to protect your information in a manner consistent with this Privacy Policy and applicable law.

With your authorization or as permitted by law, we may share health‑related information with other healthcare providers involved in your care, laboratories and specialty testing companies you choose to use, and other entities that assist in delivering services. When such information is subject to health privacy laws, its use and disclosure will also be governed by our Notice of Privacy Practices or similar health privacy documents.

Additionally, we will share your personal information with third parties where required by law, where it is necessary in connection with our services or ecommerce operations, or where we have another legitimate interest in doing so, such as protecting our rights, complying with legal processes, responding to governmental or regulatory requests, detecting and preventing fraud, or enforcing our terms and agreements. We may share information with professional advisors, such as attorneys, accountants, auditors, and insurers, as needed for the services they provide where these parties are subject to confidentiality obligations or contractual restrictions on data use. If we are involved in a merger, acquisition, financing, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to applicable law and any specific protections that apply to medical or health‑related records.

Most, if not all, of the third parties with whom we may share your personal information are located in and store your information in the United States, although some may store or process your information outside of the United States. Other than third parties with whom we share personal information in connection with our performance of services and our legitimate clinical and ecommerce operations, third parties we engage in our business who may have access to your personal information will only process your personal information on our instructions and are required to use your data only as necessary to perform their contractual obligations to us.

California Online Privacy and Additional Rights

If you are a California resident and use our Website, you may have certain rights regarding our collection, use, and disclosure of your personal information under California law. California law may entitle you to request information regarding the categories of personal information we collect, the sources from which we collect personal information, the purposes for which we use personal information, and the categories of third parties with whom we disclose personal information. You may also have rights to request access to specific pieces of personal information we hold about you, to request correction of inaccurate information, to request deletion of certain personal information (subject to legal exceptions and record retention obligations, particularly in relation to medical records and transaction records), to limit certain uses and disclosures of sensitive personal information, and to be free from discrimination for exercising your privacy rights.

We do not sell your personal information for monetary compensation. If, in the future, we engage in activities that could be considered “selling” or “sharing” under California law, including in connection with ecommerce analytics or advertising technologies, we will provide additional disclosures and, where required, offer you the ability to opt out of such activities. If you are a California resident and wish to make a request relating to your California privacy rights, you may contact us using the email address or other contact information provided in this Privacy Policy. We may ask you to provide certain information to verify your identity before responding to your request, and we will respond within the time period required by applicable law. For certain health‑related information governed by HIPAA or California medical privacy laws, your rights will be described in our health privacy notices and may differ from the rights described here.

Your Choices and Rights

You have choices regarding how we use and communicate with you. If you receive marketing or promotional emails from us, you can opt out of receiving future promotional emails by following the unsubscribe instructions in those emails or by contacting us using the contact information provided below. Even if you opt out of marketing communications, we may still send you non‑marketing messages, such as appointment confirmations, order confirmations, shipping notices, administrative notices, and important information about your care, orders, or our services. If we send SMS or text messages, you can opt out at any time by following the instructions in the message, such as replying “STOP,” or by contacting us directly.

You may have rights under applicable law to request access to, correction of, or deletion of certain personal information that we maintain about you, including information related to your ecommerce orders, subject to legal retention requirements. To exercise these rights, you may contact us using the information in the “Contact Us” section. We may need to verify your identity before fulfilling your request and may retain certain information as required or permitted by law, including information contained in medical records, transaction records, and other documentation we are legally required to keep for specific periods.

If we process health‑related information that is subject to specific health privacy laws, including HIPAA and California’s health privacy statutes, your rights with respect to that information may be described in a separate Notice of Privacy Practices or similar notice, which will govern in the event of any conflict with this Privacy Policy for those particular data.

Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect the information we collect through the Website and through our integrated tools, including information stored in systems provided by Wix, Jane App, our email service providers, payment processors, and other vendors, from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures may include access controls, encryption, secure data storage, and regular review of our security practices. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident that compromises the privacy or security of your personal information, including personal information collected in connection with ecommerce transactions, we will take appropriate steps to investigate and, where required, notify you and applicable authorities in accordance with law.

Data Retention

We retain personal information for as long as reasonably necessary to provide the services and products you request, to achieve the purposes described in this Privacy Policy, to comply with legal, regulatory, accounting, tax, or reporting obligations, and to resolve disputes and enforce our agreements. The specific retention period may vary depending on the type of information and the context in which it was collected. Health‑related and medical record information may be retained for the period required by federal and California law and professional standards, which often extend for several years after your last contact with us or, in the case of minors, for a specified period after the minor reaches the age of majority. Transactional records, including records of products purchased, may be retained for the period necessary to meet tax, accounting, and consumer protection requirements.

Children’s Privacy

The Website and ecommerce store are not directed to, and we do not knowingly collect personal information from, children under the age of 13 without appropriate parental or legal guardian consent as required by law. If we become aware that we have collected personal information from a child under 13 without verifiable consent, we will take reasonable steps to delete that information as required by law. For older minors, our handling of medical information follows applicable federal and California rules regarding minor consent and confidentiality in health care. If you believe that we may have collected information from a child under 13 without proper consent, please contact us so that we can address the situation.

Disclaimer

The products and/or claims made about specific products found on this Website and in our ecommerce store have not been evaluated by the United States Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. The information presented on this Website is for educational purposes only and is not intended to replace advice from your physician or other health care professional or any information found on any product label or packaging. You should always consult with a qualified health care professional before starting any exercise, diet, supplement, or wellness regimen. Statements about products and services are not intended to be, and should not be interpreted as, medical diagnosis or treatment advice.

Changes to This Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in our practices, the Website, the ecommerce store, technologies we use, or legal requirements. When we post changes to the Privacy Policy, we will revise the “Effective Date” at the top of this Privacy Policy. We recommend that you check the Website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies. Your continued use of the Website, our practice services, or our ecommerce store after any changes become effective indicates your acceptance of the updated Privacy Policy.

Your data belongs to you, not us. Therefore, you have choices about how we use your personal information to communicate with you and send you information. You can opt out from receiving future marketing communications from us at any time. If you have any questions regarding this Privacy Policy, our privacy practices, or your rights, or if you would like to make a request regarding your personal information, please contact us at: legal@reallygoodremedies.com